FAQ

What are the minimum system requirements required to view the on-line tutorials properly?

Before Registering for your Free Preview or Subscribing to the slackinteractive.com on-line tutorials, the following minimum system requirements are needed. Without the minimum requirements, the on-line tutorials will not be able to function properly: Minimum System Requirements (download below) Adobe Flash Player version 9 or greater              Please contact us at slackinteractive@slackinc.com with any questions regarding the minimum system requirements.

Who do I contact to assist with my subscription's access or technical questions?
Please contact our Tech Support Department at techsupport@slackinc.com
or 856-848-1000.

Verify Your IP Address:
The IP address that our server recognizes you are currently using is: '18.234.255.5'

Who do I contact to verify our subscription's administration email address or subscription ID?
Please contact our Customer Service Department at customerservice@slackinc.com or 856-848-1000.

Our institution is having difficulty accessing some of the content on our network?
Please check with your system administrator and see if you have a proxy server. You should be certain the proxy does not mask the IP address. If the problem still occurs, please contact us at webmaster@slackinc.com

How do I purchase a subscription for my institution?
Please contact our Customer Service Department at customerservice@slackinc.com or 856-848-1000.

How can I add additional tutorials to my subscription?
Please contact our Customer Service Department at customerservice@slackinc.com or 856-848-1000.

My subscription is expiring soon, how can I continue to have access?
Please contact our Customer Service Department at customerservice@slackinc.com or 856-848-1000 to renew your subscription.

How many users at my institution can access the content with my institutional subscription?
All members of your institution, including faculty and students, that are connected to your approved network with access to your subscription IP or IP ranges can access the content at www.slackinteractive.com.

For additional questions or inquiries, please contact us at customerservice@slackinc.com or 856-848-1000.